Support

NextPlay is a mobile app that recommends video games based on your tastes and your library. Something not working, a question about your subscription, or an idea to share? Here's how to reach us — and answers to the most common questions.

Account & sign-in

I didn't get my sign-in link

• Check your spam or promotions folder — the email comes from noreply@ninapetit.dev.
• Make sure the address is spelled correctly, then tap Resend the link.
• Open the link on the device where NextPlay is installed. Links are single-use and expire after a while; if it says the link is no longer valid, just request a new one.

Do I need a password?

No. NextPlay signs you in with a one-tap link sent to your email address — there's no password to create or remember.

How do I delete my account?

In the app: Profile → Account → Delete account. Your account and all your data (library, ratings, recommendations) are permanently deleted. This can't be undone. If you can no longer sign in, email us and we'll take care of it.

Recommendations

How many conversations do I get?

On the free plan: 2 conversations per month, 5 replies each. The counter resets on the 1st of each month, and you can see what's left in Profile → Subscription. Premium removes the limit.

The recommendations don't feel right

• Fill in Profile → My taste profile: platforms, favorite genres, and above all the free-text field — it's the strongest signal.
• Add your favorite games: they weigh heavily in what the AI suggests.
• Rate games and mark the ones you didn't like as dismissed — they stop coming back.
• Import your Steam library so the AI stops suggesting games you already own.

A game's info is wrong (cover, date, genre)

Game metadata comes from IGDB and prices come from IsThereAnyDeal. If something looks wrong, tell us which game and we'll look into it.

Steam import

My import doesn't work

NextPlay reads your Steam library through Steam's public API. It only works if your Steam profile and your Game details are set to Public (Steam → Profile → Edit profile → Privacy settings). Change the setting, then tap Resync my library in the app.

Will a resync erase my data?

No. A resync adds your new games and updates your playtime. Your ratings, favorites, and dismissed games are kept.

Subscription & billing

How do I cancel?

Subscriptions are billed by Apple, so they're managed in iOS Settings → your name → Subscriptions → NextPlay, or from apps.apple.com/account/subscriptions. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep your Premium features until the end of the period you already paid for.

I paid but Premium isn't active

• Activation can take a few seconds — try closing and reopening the app.
• Open the Premium screen and tap Restore purchases, making sure you're signed in with the same Apple Account used for the purchase.
• Still stuck? Email us with the date of purchase and we'll sort it out.

Refunds

All purchases go through the App Store, so refunds are handled by Apple, not by us: reportaproblem.apple.com. We never see or store your payment details.

Notifications

Friday Picks, Release Radar, and deal alerts arrive as push notifications. Turn them on in Profile → Notifications. If nothing arrives, check that NextPlay is allowed to send notifications in iOS Settings → Notifications → NextPlay. You can turn them off at any time.

Languages

NextPlay is available in English, French, German, Spanish, and Portuguese. The app follows your device language; you can change it in Profile → Account → Language.

Privacy & data

What we collect, why, and who we share it with is detailed in our Privacy Policy. For anything about your data — access, correction, deletion — write to nextplay@ninapetit.dev.

Bug reports & ideas

Found a bug or want a feature? Email us. A short description of what you did, what you expected, and what happened (plus a screenshot if you have one) makes all the difference.